LabTech Mobile

LabTech Mobile is a monitoring tool designed to help you further increase your efficiency and flexibility to provide outstanding customer service, wherever you are. Available for Windows Mobile, Android, iPhone and iPad devices, LabTech Mobile puts remote desktop management in the palm of your hand from any location, at any time. Quickly respond to customers' support requests and resolve issues seamlessly—whether in or out of the office—24/7.

Increase your productivity and efficiency with a monitoring tool that lets you work on tickets, deal with timers, access client data, work with scripts, and so much more.

LabTech Mobile is a fast and easy way to manage customer accounts while on the go and to give your technicians the ability to provide continued services from the field through their compatible mobile devices.

With LabTech Mobile you'll have the accessibility you need to provide round-the-clock customer support and management. Check out the features included in our latest release.

Timers

Create, start, stop and finish timers. View signature captures as an attachment in ticket data in console.

Tickets

Create, open, view, update and close tickets –even reassign tickets to other technicians. Create quotes and parts order requests.

Client Data

View client information (company, address, phone, etc.). View contact information and machine information (make, model, serial number, etc).  View passwords and product keys. Run and send client reports via email.

Scripts

Run scripts on clients, groups and machines.

Search

Perform keyword searches on clients, contacts and machines.  Keyword search is also available on scripts, tickets and product keys.

Activities

Sync client contacts to your mobile device. Add favorites (clients, contacts, machines, and scripts) and even view last stored items for quick back referencing.

LabTech Mobile allows you to:
  • Improve customer management and technician response time.
  • Seamlessly support your customer at any time, from any location.
  • Greatly increase the productivity and efficiency of your field technicians. Improve your ability to accurately capture billable time for increased profits.
  • Improve customer service with immediate access to essential information.
  • More effectively monitor, allocate and reassign resources.

Here's what our partners have to say about LabTech Mobile.

“I quickly and easily fixed a client’s PC while standing in line for a burger. I did it from my Android phone with the LabTech Mobile app! What a great tool.”

Ryan Hanscom, Ategan Technologies, LLC

Additional Resources