Welcome to LabTech Software

Episode 1 - The Best of Both Worlds: Utilizing Your Managed Service Tool for Recurring Revenue and Supporting Your Break/Fix Clients

Discover how to utilize your managed service tool for recurring revenue and supporting your break/fix clients. Whether you're just testing the managed services offering or 100% focused on recurring revenue, you probably have break/fix clients who "don't want to fix what's not broken". Meaning, they're not quite ready to move with you to a managed services contract. However, there's a Remote Monitoring and Management (RMM) tool that will allow you to drive your managed services to clients while still making money on break/fix clients.

Learn how one IT solution provider transformed his business into recurring revenue by converting break/fix clients to a managed services contract while more efficiently and effectively serving his break/fix clients through an RMM solution. Join Matt Nachtrab, CEO of LabTech Software and Kevin Gibson, Vice President and CTO of Atlanta Technology Force for an interactive webinar about the best practices to fully optimizing both business models.

Episode 2 - Avoid Culture Shock: Transitioning from Break/Fix to Managed Services

Making the move from break/fix to managed services requires not only a commitment from your clients, but a commitment from your business and staff as well. Converting your clients from break/fix to managed services is only part of the transition with the other part being the transformation of your business's operations and changing the way your staff now needs to think and work.

Learn how one IT solution provider converted their business operations and staff's mindset to make the move from break/fix to managed services. Find out what steps and tools they used to sell the new business model concept of MSP to their teams, converted clients to managed services, get more new clients, set compensation plans, build new business and staff processes, and much more. Join Drew McCallum, VP of Business Development of LabTech Software and Katie Rofkar, CEO of Nemsys for an interactive webinar about the best practices for transforming your business operations and staff's mindset for making the move to managed services model.

Episode 3 - Patch Management: Are You Leaving Your Clients at Risk?

Patch management seems like a given for today’s IT solution providers, but are you actually doing it and doing it properly for your clients? Because patch management can be the key to winning - or losing a client, it becomes one of the most critical functions of your MSP value proposition. When done correctly and efficiently, it also becomes the most important management and automation activity for increasing security for your clients.

Watch this MSP:360 webinar to learn more about

• The importance of the connection between documentation and charging for applied patches
• Tips & tricks to verify your clients are actually receiving all promised patches
• How to ensure technicians know of problem machines that require manual patching
• Best practices for using an automation tool to manage patching

Join Greg Buerk, CTO of LabTech Software and Vernon Southmayd, CEO of Creative Computing for this valuable and interactive discussion on closing the loop on patch management and how it can be the key to quickening the sales cycle and client management.

Episode 4 - Automate It: Making RMM Automation Your NOC – Part 1

Discover how to get into the mindset of automation and how to take advantage of it by making it your first line of defense with your remote monitoring and management (RMM) solution. Today, many IT professionals are only using the "tip of the iceberg" with their RMM solution due to time constraints or the perception of complexity with automation. Let an RMM solution empower your level one technician to handle or triage higher level issues through scripting and automation that will streamline your IT business.

Learn how one IT solution provider transformed his business through automation with his RMM solution that increased business efficiency and productivity without adding headcount. Get the 10 tips used and the scripts they applied to help automate their IT business through RMM. Join Drew McCallum, VP of Business Development of LabTech Software and Shane Swanson, COO of ARRC Technology for an interactive webinar about the best practices to fully optimizing automation in your IT business. This is the first part of a two part webinar series.

Episode 5 - Automate It: Making RMM Automation Your NOC – Part 2

Discover how to get into the mindset of automation and how to take advantage of it by making it your first line of defense with your remote monitoring and management (RMM) solution. Today, many IT professionals are only using the "tip of the iceberg" with their RMM solution due to time constraints or the perception of complexity with automation. Let an RMM solution empower your level one technician to handle or triage higher level issues through scripting and automation that will streamline your IT business.

Learn how one IT solution provider transformed his business through automation with his RMM solution that increased business efficiency and productivity without adding headcount. Get the 10 tips used and the scripts they applied to help automate their IT business through RMM. Join Drew McCallum, VP of Business Development of LabTech Software and Shane Swanson, COO of ARRC Technology for an interactive webinar about the best practices to fully optimizing automation in your IT business. This is the second part of a two part webinar series.

Episode 6: Creating a Sales Culture: Develop Your Sales Team to Drive the Growth of Your Business

Ready to take your IT business to the next level? To grow your business, you need to bring in new clients. Putting together a solid and focused sales team can be a struggle if you don’t start with a sales process and an understanding of sales

Join Matt Nachtrab, CEO of LabTech Software and Nick Bock, CEO of Five Nines Technology Group for an interactive webinar about the best practices to building a successful sales team for your IT business.   Learn the key steps of an IT solution provider who successfully put together a sales team and grew their IT business by bringing in new clients. Find out how they developed their sales team: from hiring, to compensating, to selling, and much more

Episode 7: Show Your IT Value: Demonstrate to Your Clients How Their “In-house” IT Services Are Costing Them Money, Not Saving It

Have clients that insist that their “in-house” IT person is handling their IT management? Need some tips on how to overcome this challenge with your clients? This is a challenge that many IT service providers face with clients who do not have a managed service contract. Their “in-house” IT person, who in many cases has little to no IT experience, is actually costing your client more money than saving and leaving their business vulnerable to possible IT issues and threats.

Join Drew McCallum, VP of Business Development of LabTech Software and Bobby Kuzma, CEO & President of Central Florida Technology Solutions for an interactive webinar to see the ways that their developed alerts can be used to show your clients that you are a greater impact and more cost effective option vs their “in-house” talent.

Episode 8 – MSP:360° Episode 8 – Dream IT. Automate IT. ProfIT.

One of the many powers of a remote monitoring and management (RMM) solution is to develop innovative ideas with solutions that automate processes to return a profit. You will learn how to deliver flexibility and powerful performance while increasing productivity and efficiencies within your IT organization. This informative webinar provides real life use case scenarios that will show you how your IT business can be more efficient and profitable from automated solutions dreamt, developed, and implemented by IT solution providers.

Join Kevin Gibson, Director of Business Transformation with LabTech Software & Randell Garner, CEO with Garner IT Consulting for an interactive webinar to see the ways on how an RMM tool can further help your IT organization through automation to increase efficiency, productivity and bottom line profits.