Partner Support

The main objective of the LabTech Support team is to provide our partners with timely, effective and consistent technical support and a positive experience. Hiring the best resources available in the IT industry is the first step we take to achieve that goal.

Our Support team is staffed with highly-qualified engineers and systems administrators with at least five years of experience in the IT services industry. Once we've hired the best, we take it a step further by providing our technical staff with extensive training led by LabTech experts and original LabTech developers.

We believe that honest, clear and professional communication is the best practice to meet and exceed our partners' expectations. To that regard, we've implemented the ATLAS system—a comprehensive set of Service Level Agreements (SLAs) developed by leading industry vendors—that defines response goals, priorities, resolution expectation and other metrics. This protocol is strictly followed by LabTech Support and accessible to our partners via the LabTech Software web site.

Through the ATLAS system, partners can submit requests, assign priorities (based on defined conditions) and receive instant feedback on the expected resolution allowing for more informed contingency planning.

  • Training and support video library
  • Online documentation resources
  • Community support resources
  • Email support - support@labtechsoftware.com
  • Live support chat
  • Phone support - 24 hours a day / 7 days a week
    • United States:  877.522.8323 - option 2
    • United Kingdom:  0844.544.1690 - option 2
    • Worldwide:  813.397.4600 - option 3

 

LabTech Support