/support/ Windows Network Management and Monitoring System with Time sheets and Ticketing. Managed Services Software for Service Providers. en-gb admin - webmaster@nospam.com webmaster@nospam.com Fri, 10 Sep 2010 13:02:58 -0400 Fri, 10 Sep 2010 13:02:58 -0400 http://backend.userland.com/rss e107 (http://e107.org) 60 http://www.labtechsoft.com/support/e107_images/button.png /support/ 88 31 Windows Network Management and Monitoring System with Time sheets and Ticketing. Managed Services Software for Service Providers. Search LabTech Support query http://www.labtechsoft.com/support/search.php http://www.labtechsoft.com/support/news.php?item.156.1 Thu, 27 May 2010 12:58:50 -0400 http://www.labtechsoft.com/support/news.php?item.156.1 http://www.labtechsoft.com/support/news.php?item.155.1 Thu, 24 Dec 2009 05:02:14 -0500 http://www.labtechsoft.com/support/news.php?item.155.1 http://www.labtechsoft.com/support/news.php?item.154.1 Wed, 16 Sep 2009 17:30:02 -0400 http://www.labtechsoft.com/support/news.php?item.154.1 http://www.labtechsoft.com/support/news.php?item.153.1 Labtech - Matt N<matt@nospam.com> Tue, 30 Jun 2009 08:37:01 -0400 http://www.labtechsoft.com/support/news.php?item.153.1 http://www.labtechsoft.com/support/news.php?item.152.1
The remote Agent has been made compatible with transparent proxies that do not allow Expects. Vastly Improved is the VNC responsivenes and updates of the screen with this comes a redesigned redirector that uses 70% less CPU. It also bypasses performance counters that are broken by disabling them, some machines the service completely crashed. Also fixed is the Network Browser list and many of the Probe detection functions.

The Database Agent has been improved to perform group tasks every 6 minutes and run group scripts every minute. A Property has been added to turn off opening of finished tickets when the customer replies. The Script engine has been fixed to correctly identify computers that are offline and not run scripts on them when the 'Run only at this Time' is checked. Also bulk emailing of alerts is turned off when Location\Computer Contacts are selected and the Success messages make more sense.

The Control Center under went many bug fixes and a few improvements such as ticket notifications are send whenever tickets are created and TicketID opening from the keyword search. The registry Editor has been fixed to handle binary data, has been cleaned up and the copy LabReg Syntax now works. The ticket and group screen have had many fixes to prevent errors and correct failed attachments. Server Configuration items has been restricted to the server and will restart the services automatically. Group based security has been fixed to allow tickets that do not have computers assigned. Also if you have Clients that do not have computers you drag them to the groups and the techs will have access to them.

Lastly the Web control center has a few fixes to how tickets were displayed and prevented some from showing. Also added is the ability to create tickets in the web control center and the Wake on Lan feature is working exactly like control centers. New virus scanners have been added to the list such as McAfee Online, Vipre, AVG 8.5+,Norton Antivirus v16 ,Norton Corporate, IKARUS, Windows Defender and Clam Antivirus. Finally the OpenSSH package has been updated to allow it to work on VISTA by enabling application compatibility mode.
]]> Sun, 03 May 2009 16:27:05 -0400 http://www.labtechsoft.com/support/news.php?item.152.1 http://www.labtechsoft.com/support/news.php?item.151.1 Labtech - Matt N<matt@nospam.com> Thu, 02 Apr 2009 10:42:42 -0400 http://www.labtechsoft.com/support/news.php?item.151.1 http://www.labtechsoft.com/support/news.php?item.150.1
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Note: If you were missing files in your LTShare on last installation, please read this forum http://www.labtechsoft.com/support/e107_plugins/forum/forum_viewtopic.php?6993]]> http://www.labtechsoft.com/support/comment.php?comment.news.149 Mon, 08 Dec 2008 07:55:19 -0500 http://www.labtechsoft.com/support/news.php?item.149.1 http://www.labtechsoft.com/support/news.php?item.148.1
In common with the earlier versions of LabTech MSP, Version 2.5 provides a standardized platform for IT managers, engineers and accountants. In addition, it provides web-based customer reporting tools as well as the ability to expand the system with other third-party programs seamlessly.

Key Enhancements in LabTech 2.5 are as follows:

Do More Remotely – Reboot any computer with LabTech installed into Safe Mode. After the system reboots, LabTech loads and connect to it remotely. Out of band support was also added that allow you to connect to systems with VPro, Dell Drac, HP ILO and IBM Rac Cards.

Improved Security Allows Greater Remote Connectivity Options – Compression, Slow Network Connection, SSL Connectivity and a more powerful Beta Web Control center greatly enhance your ability to connect to your LabTech server remotely.

Automate More – The script interface was improved and scripting was made more flexible to allow you to define custom fields and use them in your scripts. The enhancements allow you to create advanced automated procedures without any programming knowledge.

Enhanced Remote Desktop Connectivity – Chat, File Transfer, and Multi-screen viewing was added to enhance your interaction with the remote machine.

Quickly find and Report on information you need – Advanced search allows for additional columns to be displayed. Enhanced reporting provides you more status reports for management.

Integrate with Connectwise – Connectwise has been integrated with LabTech to pass computer information obtained from LabTech, alerts, and ticket information.

With Version 2.5, LabTech MSP utilizes the Microsoft .NET Framework v2.0 to deliver attractive features such as status text hotlinking and graphical reporting. At the same time, it provides full control of networked systems while supporting all of the unique requirements of remote desktops and servers.]]> Labtech - Matt N<matt@nospam.com> Mon, 17 Nov 2008 04:20:01 -0500 http://www.labtechsoft.com/support/news.php?item.148.1