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LabTech is a one-of-a-kind solution that combines remote technical support with inventory and client management. With over 100 built-in commands and a file/registry editor, your clients won't even know that you are fixing their computers. Help them interactively by connecting directly to their computer or view-screen captures of their desktop. Never be left wondering if the new software will run on the client's PCs. With complete inventory you will know which computers need upgrading and exactly what needs to be done. Track problems and provide a 24/7 helpdesk with an email-powered support ticketing-system. Be alerted to problems, changes in clients' computers and when maintenance needs to be performed before your clients call with the remote agents. Complete technician management with per client permissions command history, shared hyperlinks and timesheets. All of this in a simple to use package that uses very little bandwidth, is very secure and requires no configuration of routers or firewalls.

An Overview of the LabTech System | LabTech Version Matrix

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